06/01/2012

Energy providers and customer satisfaction

How are the UK's energy providers doing in terms of pleasing the consumer?

Given that the UK's retail energy market is competitive, making people happy by providing the best service is a big factor in the success of anyone operating in the sector. So it was interesting to see this week what the latest National Customer Satisfaction Index (NCSI) has to say.

The NCSI, which is produced by consumer insights specialists CFI, is a quarterly look at how companies in a number of sectors are faring. The customer satisfaction level overall for the quarter is up slightly, with gains being made by some energy providers.

Top of the list for customer satisfaction in the utilities list for the most recent quarter being reported on is Scottish & Southern Energy (SSE), who have risen on the index and now have a score of 73 - a result which, says the CFI Group, puts SSE "well ahead of the rest of the 'Big Six' energy companies".

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1 Jun 2012 14:16:58

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